Customer Service Representative

Job Description

Medica develops and manufactures affordable clinical analyzers and other products for the diagnostic laboratory and point-of-care settings. The company’s unique approach to design results in analyzers that are accurate, easy-to-use and maintain, and are ideally suited for the low volume in-vitro diagnostic testing market. Since its humble beginnings, Medica’s growth has been the result of its strategic focus on the worldwide need for accurate and reliable diagnostic tools that help lower healthcare costs.

Under general supervision, this individual is responsible for order processing, preparing detailed documents and handling Customer issues in a timely manner, for Domestic and International Dealers/Customers. Effectively communicate with Customers, Sales team, and various internal departments.

Essential Primary Functions

• Performs detailed Order Entry/Acknowledgement processing
• Performs screenings for all exports (Dealers/ Customers and Forwarders), for compliance with U.S. Export Regulations
• Prepares Export documents (commercial invoices, proforma invoices, etc..)
• Communicates with various internal Departments (Planning, Shipping, Sales, etc.) on a daily basis
• Communicates via phone and email with Domestic /International Customers and supporting Sales Reps both internally and in the field
• Enters/ creates new Customer accounts in Medica’s ERP and CRM.
• Maintains and updates Customer account maintenance
• Provides pricing and basic product information to Dealers/ Customers
• Tracks Shipments
• Researches Customer Inquiries/ Complaints or any other Customer issues
• Processes Returns and Warranty orders
• Processes credit requests and forwards to Finance
• Prepares final documents (packing list, export docs, purchase order, freight quote, etc.) and forwards to Finance for invoicing
• Attends or participates in meetings and or conference calls as requested
• Assists with other duties or projects as assigned by the Customer Service Manager

Experience:

• Must be detail-oriented and an effective multitasker
• Customer-focused with good organizational and time management skills
• Excellent verbal and written communication skills
• Experience with Export Compliance and Export Documents
• Intermediate level of expertise using Microsoft Office suite: Word, Excel, PowerPoint, and Outlook
• 2 + years of Customer Service experience (International/ Bilingual a plus.

Interested Applicants should forward their resume to:

Mary Williams
Human Resources Manager
Medica Corporation
[email protected]